SHIPPING OPTIONS & RATES
MayaQoba's offers its customers a choice in shipping options. Please note carefully the options below, based upon geographic location.
UNITED PARCEL SERVICE (UPS)
Orders to MayaQobas.com are shipped from Columbia, SC to the 48 contiguous states of the U.S.A. via UPS, with the following options and rates:
UPS Ground - $12
All in stock items are delivered within 1-5 business days.
UPS 2nd Day Air - $28
All in stock items are delivered within 2 business days.
UPS Next Day Air - $40
All in stock items are delivered overnight by 10:30 a.m.
Hawaii, Alaska, PO Boxes, APO & FPO Addresses and U.S. Territories
We are currently unable to ship to Hawaii, Alaska, PO Boxes, Army Post Office (APO) & Fleet Post Office (FPO) Addresses or US territories via UPS. U.S. territories include: American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands.
International Shipping: We are currently unable to ship internationally via UPS. ______________________________________________________________________________________________________________
UNITED STATES POSTAL SERVICE (USPS)
Orders to MayaQobas.com are shipped from Columbia, SC to the domestic U.S.A., Hawaii and Alaska as well as internationally via the United States Postal Service (USPS), with the following options and rates:
USPS Priority Mail (Flat Rate) - $11.30
All in stock items are delivered within 2-5 business days.
Packages may be held at your local post office if door-to-door drop off is deemed unsafe by USPS.
International Shipping (currently available only to Canada and the United Kingdom)
USPS Priority Mail International (Flat Rate) - $47.95
All in stock items are delivered within 8-14 business days.
Applicable customs fees and duties that may be incurred in the destination country, are at the cost of the recipient/buyer. Packages may be held at your local post office for collection.
PO Boxes, APO & FPO Addresses
We are currently unable to ship to PO Boxes, Army Post Office (APO) & Fleet Post Office (FPO) Addresses. ______________________________________________________________________________________________________________
Orders Shipping to Multiple Locations
At this time, we are unable to ship a single order to multiple addresses. If you need to ship your purchases to multiple addresses, please place separate orders for each address.
Track Your Order
Tracking the status of your order is unavailable with USPS flat rate shipping options. Delivery confirmation numbers will be provided however, so you may determine when your package has been delivered. For all other shipping options, tracking the status of your order and reviewing your order history are easy at MayaQobas.com. Simply use your Shipping and Order Confirmation emails to locate the details of your order and the tracking link.
Orders placed after 10am EST will be shipped the following business day.
Business days are Monday through Friday, excluding the following U.S. holidays: New Year's Eve, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving and Christmas Day.
All orders are subject to credit card authorization and verification. You will receive an email confirmation once your order has been shipped.
Actual delivery times and costs are subject to change. The delivery times and costs displayed in the shopping cart at the time of your order will reflect your shipping charges, and when you should expect to receive an order placed on that day. This information will also appear in your order confirmation email. ___________________________________________________________________________________________________________
RETURNS & EXCHANGES
We are happy to make any changes necessary for fit or preference. We will accept returns of unworn, unwashed or defective merchandise within 14 days of purchase for a full refund. Items must be in the condition you received them, in the original packaging, accompanied by the original receipt and with all the original tags attached. Refunds will be issued in the original form of payment unless merchandise credit is requested. Please note, original shipping fees are not refunded for preference returns. Kindly allow for transit time from your location.
We offer free shipping on exchange orders. If you would like to exchange an item for a different size or color, please call Customer Service at 1-800-472-8622 for assistance. Once received at our facility, processing of your return and credit may take up to 5 to 7 business days. We will send you a confirmation email once we have received your item(s) and the return has been processed. We cannot reimburse original shipping charges.
Discounted final sale merchandise is not eligible for refund or exchange.
Credit card refunds
Returns made to a credit card can only be returned to the card used for the original purchase. Due to varying bank policies, please allow 1-2 billing cycles for the credit to appear.
MayaQoba’s Fashion Boutique
320 Founders Ridge Road
Columbia, SC, 29229